Cancellation & Refund Policy

Important Notice:

Before placing an order, please discuss the problem you are facing through our WhatsApp number at +91 78589 10056 or email us at rsahu4242@gmail.com. This will help us better understand your situation and recommend the most suitable service for you.

We have observed that some clients mistakenly pay for services related to lifting ad account disapprovals, when their actual issue is with account suspensions. These two services have significant pricing differences. To avoid confusion and unnecessary expenses, it is essential that we evaluate your case beforehand.

Refund Policy on Incorrect Orders: If you place an order without consulting us first, you will be responsible for the PayPal transaction fees, as PayPal does not refund us for these charges. The remaining amount will be refunded to you.

At Gomahamaya.com, we are committed to providing our customers with the highest quality service. Our cancellation and refund policies are tailored to each specific service. Please review the following details:

 

1. Compromised Site and Malicious Software Policy Violation

  • We offer a 100% refund if we fail to resolve the issue within 20 days.
  • After 20 days, if the issue remains unresolved, you may request a cancellation. However, if you placed the order without prior consultation, you will be responsible for the PayPal transaction fees. The remaining amount will be refunded to you.

2. Unacceptable Business Practices Policy

  • We offer a 100% refund if we fail to address the issue within 20 days,  you have met the minimum requirements for service. If you fail to meet these requirements, no refund will be issued.

3. Business Operations Verification Google ads

We are committed to delivering exceptional service. Therefore, we offer a 100% refund if we fail to resolve your issue within 30 days, provided that you meet the following conditions:

  1. Service Requirements: You must fulfill the minimum requirements for our service.
  2. Document Submission: All necessary documentation must be submitted to us in a timely manner.

Important Note: Refunds will not be issued if these conditions are not met. Additionally, cancellations or refunds will not be entertained for those who attempt to obtain our documentation and subsequently request a refund.

Our Process:

  1. Initial Consultation: First, you will chat with us to explain your business model.
  2. Feasibility Assessment: We will evaluate your case and inform you whether we can assist you.
  3. Order Placement: If we can help, you will proceed with placing the order.
  4. Documentation Review: We will explain the required documents before starting the work.
  5. Service Execution: Our team will begin working on your project.

We believe this process ensures clarity and fairness for both parties.

Refund Request Process

  • To request a refund, please contact our customer service team at rsahu4242@gmail.com. We will process your refund request as quickly as possible. Please note that we may need additional information from you to complete the refund process.

Refund Eligibility

  • If we are unable to deliver the services you purchased or resolve any issues with our services, you may be eligible for a full refund. However, if you have violated our Terms of Service, we reserve the right to deny your refund request.

Policy Modifications

  • Gomahamaya.com reserves the right to modify this Cancellation & Refund Policy at any time. Any changes to this policy will be posted on our website. Your continued use of our services after any changes will constitute acceptance of the revised policy.

Contact Us

  • If you have any questions or concerns about our Cancellation & Refund Policy, please reach out to our customer service team at rsahu4242@gmail.com. We are here to assist you.